Returns & Exchanges

Ciao Lucia accepts returns on unworn, unwashed, and unaltered items within 14 days of your order's delivery date. Please ensure all original tags remain attached to be eligible for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging and include the packing slip to ensure faster processing at our warehouse.

• 3.
  Label and Ship

  Download and print the prepaid shipping label provided by the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Processing and Refund

  Once our team inspects your return, a refund will be issued to your original payment method within 5-7 business days, minus a small restocking fee.